Return & Refund Policy

RETURN & REFUND POLICY

Last updated: 4 July 2026

1. Your right to return
You may return eligible items within 30 days of receiving your order. This exceeds the 14-day statutory minimum under the UK Consumer Contracts Regulations 2013.

2. Condition of returned items
For hygiene and safety reasons, products that have been opened or used cannot be returned or refunded. Items must be returned unopened, unused and in their original, sealed packaging.

3. How to return
To start a return, contact us at contact@glazeparis.com with your order number, and we will provide return instructions. Return shipping costs are the responsibility of the Customer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

4. Refunds
Once we have received and inspected your returned item, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 14 days of us receiving the returned goods.

5. Faulty or incorrect items
If you receive a faulty, damaged or incorrect item, please contact us at contact@glazeparis.com. In this case, return shipping is at our expense, and you are entitled to a repair, replacement or refund in line with the Consumer Rights Act 2015.

6. Contact
contact@glazeparis.com